« back to Insight

Food safety consultancy: finding out what customers really need

Biosafe is often approached by researchers, start-up companies and also by established companies for independent, professional food safety consultancy. and expert advice. Listening and truly understanding what our customers require – ranging from food safety regulation and help in EU approvals to consultancy and microbial testing – is vital for not only our clients and us but the future of food safety in general.

At Biosafe, we take our customers’ needs to heart. That’s why recently we set up a development think tank with a chosen group of Biosafe customers. In a tight combination of interviews and surveys, we wanted to map out the key factors our customer base values in helping their product reach a successful market entry. This enlightening session also helped in highlighting areas of further development, while simultaneously deepening the understanding of our customers’ specific needs.

From regulations to approval

Particularly in the food sector, regulatory needs are an increasingly complex field on a global scale. The demand for more accurate food safety regulations has increased notably during the last five years and it is one of the common areas our customers require help in. For companies, getting all of the regulatory knowledge in-house often is a difficult challenge. Our experts can provide detailed and specific EU regulatory information for any situation at Biosafe. That is why we can save both your time and makes it easier to hasten a product’s journey to prosperous market entry.

A great example of this is our help in EU approvals. One of Biosafe’s customers required EU approval for food enzymes. According to the customer, 'The strength of EU knowledge Biosafe possesses is on another level, they understand the ins and outs of the entire process.' Similarly, providing expertise in DNA testing and ad-hoc consultancy were other areas our customers held in high regard.

An additional hand in registration processes

At Biosafe, we also provide help to serve our customers’ clients – particularly in EFSA registration processes.
The key consultants at the Biosafe are university professors with strong scientific backgrounds and extensive experience in EU scientific committees and panels. In addition, the consulting team consists of highly qualified professionals with specific expertise in various fields of modern biology.
Typically, the work involves laboratory tests and screenings, but a lot of clients also request to prepare an entire registration dossier, which also calls for analytical and laboratory work. Our specific lab expertise allows Biosafe to step in and help regulation consultants respond quickly to their clients and answer their needs.

Warm relationship of swift communication

Listening to our customers is, of course, crucial, but equally important is also the ability to uphold swift and helpful communication. Biosafe’s team of experts garnered a lot of praise for their warm and diligent work ethic. Heard from a customer: “Reliable, high-quality work matched by responsive and friendly communication is something we truly appreciate. For our clients, getting a fast reply is an important thing.”

Observe. Pay attention. Co-operate. That is what we believe are the key factors in setting up a great working relationship. After all, being in a safe pair of hands and knowing we are speaking the same language is what it's all about. And knowing that our work together supports a safer future of food with better products.

We are your pathway to safer new food solutions

Contact us here for your safety assessment needs


Published: 16.06.2020

Find your path to food safety — subscribe to our newsletter!